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Cra. 56 # 151 – 51 Bogotá - Colombia

What Are You Looking For?

Servicio Técnico y Mesa de Ayuda Empresarial
Servicio Técnico y Mesa de Ayuda Empresarial
Unik Services

Technical Service and Business Help Desk

Support that Guarantees the Continuity of Your Operation


At UNIK, we provide specialized technical support and assistance through a multi-level help desk designed to maintain the operational capacity of your technological infrastructure. Our services are focused on minimizing downtime, quickly resolving issues, and optimizing the performance of your equipment, networks, and critical systems. We serve companies in Colombia, Guatemala, and Miami with certified personnel and professional response protocols.

Preventive and corrective maintenance
Escalated care on three levels

Diagnostics, monitoring and remote or on-site support

Specialized Technical Service

We offer comprehensive support for hardware, software, and peripheral devices, with a corrective and preventive approach:

Maintenance of servers and workstations

Hardware, operating systems, critical applications and security.

Printer support

Laser, thermal, multifunction, and inkjet printers. Includes original spare parts and professional cleaning.

Review and repair of network equipment

Routers, switches, firewalls, and access points, with configuration and setup.

Support for video surveillance and access control systems

Installation, configuration, optimization, and maintenance of cameras and readers.

Power backup

Monitoring and support for UPS, inverters, and battery banks, ensuring autonomy and energy protection.

Soporte técnico avanzado para problemas persistentes, configuración de software, redes y dispositivos

Multilevel Help Desk

We have a trained team and a three-tiered structure to ensure effective resolution based on the complexity of the incident:

Level 1:

Immediate attention for basic incidents (software failures, reboots, local connectivity).

Level 2:

Advanced technical support for persistent issues, software configuration, networking, and device issues.

Level 3:

Specialists in infrastructure, servers, networks, cybersecurity, and critical environments with experience in highly demanding business scenarios.

Each request is managed with traceability, documentation, and defined response times.

Why choose UNIK?
  • Specialized support for companies with complex technological infrastructure.

  • On-site or remote support based on operational needs.

  • Certified personnel committed to the continuity of your operation.

  • Coverage in Colombia, Guatemala and Miami.

Does your infrastructure need reliable and specialized support?

Schedule a technical consultation with UNIK.

Marcas Unik soluciones Datacenter y redes para empresas B2B


Contact us and receive free technical advice.

     

     

     

     

     

     

     

     

     

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