Support that Guarantees the Continuity of Your Operation
At UNIK, we provide specialized technical support and assistance through a multi-level help desk designed to maintain the operational capacity of your technological infrastructure. Our services are focused on minimizing downtime, quickly resolving issues, and optimizing the performance of your equipment, networks, and critical systems. We serve companies in Colombia, Guatemala, and Miami with certified personnel and professional response protocols.
Preventive and corrective maintenance
Escalated care on three levels
Diagnostics, monitoring and remote or on-site support
Specialized Technical Service
We offer comprehensive support for hardware, software, and peripheral devices, with a corrective and preventive approach:
Maintenance of servers and workstations
Hardware, operating systems, critical applications and security.
Printer support
Laser, thermal, multifunction, and inkjet printers. Includes original spare parts and professional cleaning.
Review and repair of network equipment
Routers, switches, firewalls, and access points, with configuration and setup.
Support for video surveillance and access control systems
Installation, configuration, optimization, and maintenance of cameras and readers.
Power backup
Monitoring and support for UPS, inverters, and battery banks, ensuring autonomy and energy protection.